Patient Advice & Liaison Service (PALS)

Telephone us: 0800 019 3282
(confidential answer phone service available if we are busy with other enquiries)

Fax us: 08454 226832

Text us: 07827 281266

Write to us: PALS Office,
Gloucestershire Royal Hospital, Great Western Road, Gloucester, GL1 3NN

E-mail us:

Visit our offices in person:

We have offices at both Cheltenham General Hospital and Gloucestershire Royal Hospital . Our Gloucester office is open from 9am to 5pm Monday to Thursday and 9am to 4pm Friday, whilst the Cheltenham Office is open from 9.30am to 3.30pm Monday to Friday. We are not open in the evening, Saturday / Sunday or bank holidays. Our main office is at Gloucestershire Royal Hospital on the ground floor opposite the General Office.

The Complaints team:

Telephone us: 08454 225777

Fax us: 08454 225778

E-mail us:

Write to us: Complaints team,
Gloucestershire Royal Hospital, Great Western Road, Gloucester, GL1 3NN