Patient Advice & Liaison Service (PALS)

Telephone us: 0800 019 3282
(confidential answer phone service available if we are busy with other enquiries)

Fax us: 0300 422 6832

Text us: 07827 281 266

Write to us:
PALS Office,
Gloucestershire Royal Hospital,
Great Western Road,
Gloucester,
GL1 3NN

E-mail us:

PALS Feedback Form

Visit our offices in person:

We have offices at both Cheltenham General Hospital and Gloucestershire Royal Hospital . Our Gloucester office is open from 9:00am to 5:00pm Monday to Thursday and 9:00am to 4:00pm Friday, whilst the Cheltenham Office is open on Tuesday and Thursday from 10.00am to 3:00pm.  We are not open in the evening, weekends or bank holidays. Our main office is at Gloucestershire Royal Hospital on the ground floor opposite the General Office.

The Complaints team:

Telephone us: 0300 422 5777

Fax us: 0300 422 5778

E-mail us:

Write to us:
Complaints team,
Gloucestershire Royal Hospital,
Great Western Road,
Gloucester,
GL1 3NN