Patient Advice & Liaison Service (PALS)

Telephone us: 0800 019 3282
(confidential answer phone service available if we are busy with other enquiries)

Fax us: 0300 422 6832

Text us: 07827 281 266

Write to us:
PALS Office,
Gloucestershire Royal Hospital,
Great Western Road,
Gloucester,
GL1 3NN

E-mail us:

PALS Feedback Form

Visit our offices in person:

We have offices at both Cheltenham General Hospital and Gloucestershire Royal Hospital . Our Gloucester office is open from 9:00am to 5:00pm Monday to Thursday and 9:00am to 4:00pm Friday, whilst the Cheltenham Office is open from 9:30am to 3:30pm Monday to Friday. We are not open in the evening, weekends or bank holidays. Our main office is at Gloucestershire Royal Hospital on the ground floor opposite the General Office.

The Complaints team:

Telephone us: 0300 422 5777

Fax us: 0300 422 5778

E-mail us:

Write to us:
Complaints team,
Gloucestershire Royal Hospital,
Great Western Road,
Gloucester,
GL1 3NN